Zaraas India – Refund, Return & Exchange Policy

At Zaraas India, customer satisfaction is our priority. We carefully inspect every product before dispatch. Please read our policy carefully before making a purchase.

Additional non-returnable items:

Customers may request a return or exchange only if

  • The product received is damaged, defective, or incorrect.
  • The request is made within 48 hours of delivery/purchase./li>
  • The product is unused, unworn, unwashed, and in its original condition./li>
  • Original tags, bills, boxes, and packaging are intact./li>
  • An unboxing video and product photos are provided as proof for online orders./li>

Non-Returnable & Non-Exchangeable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Earrings, nose pins, and personal-use jewellery.
  • Customized or altered sarees.
  • Sarees with fall, pico, tassels, or blouse stitching completed.
  • Sale, clearance, discount, or promotional items.
  • Gift vouchers and gift cards.
  • Products damaged due to misuse, improper handling, perfume, water, or chemicals.

Color & Design Variations

  • Slight color variations may occur due to lighting, photography, and screen settings.
  • Minor variations in handcrafted jewellery or designer sarees are not considered defects.
  • Such variations are not eligible for return, exchange, or refund.

Exchange Policy

  • Eligible products may be exchanged for another product of equal or higher value.
  • Customers must pay the price difference for higher-value products.
  • Exchange is subject to stock availability.
  • Only one exchange is permitted per purchase.

Refund Policy

Refunds will be provided only when:

  • The ordered product is unavailable for replacement.
  • Zaraas India approves the refund after verification of the issue.

Approved refunds will be processed within 7–10 business days through the original payment method or bank transfer.

Return Shipping Charges

  • For damaged or incorrect products, return shipping will be borne by Zaraas India.
  • For approved exchanges due to customer preference, shipping charges may apply.

Cancellation Policy

  • Orders may be cancelled before dispatch.
  • Once dispatched, orders cannot be cancelled and will be governed by this Return & Exchange Policy.

How to Request a Return or Exchange?

Please contact us within 48 hours of receiving the product: Zaraas India, Hosur, Tamil Nadu.

Provide:

  • Order Number / Invoice Copy.
  • Product Photos.
  • Unboxing Video (for online orders).
  • Reason for Return or Exchange.

Contact

Please call +91 93456 66933, send us an email at zaraasindia.web@gmail.com, or get in touch with us at Manjunatha Building, 44A, Taluk Office Road, Hosur, 635109, Krishnagiri District, Tamil Nadu, India, if you have any questions about our privacy practices or this Refund and Returns Policy, or if you would like to exercise any of your rights.